Edge Solutions Privacy Policy
Effective Date: March 18, 2026 | Last Updated: March 18, 2026
Edge Solutions LLC (“Edge Solutions,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information we collect, use, and share. This Privacy Policy describes how we handle personal information in connection with our websites, applications, services, and business operations.
1. Who We Are
Edge Solutions LLC is a value-added reseller (VAR) and professional services firm specializing in cybersecurity, networking, cloud infrastructure, and managed services. We are headquartered in Alpharetta, Georgia, with additional operations in Sandy Springs, Georgia. We have been in business for over 15 years, serving enterprise and mid-market customers across the United States.
2. Information We Collect
We may collect the following categories of personal information depending on how you interact with us:
| Category | Examples |
|---|---|
| Identifiers | Name, email address, phone number, mailing address, job title, company name |
| Account Information | Username, password (encrypted), authentication tokens, user preferences |
| Professional Information | Job title, employer, business contact details, professional qualifications |
| Commercial Information | Purchase history, quotes, service records, support requests |
| Technical Information | IP address, browser type, device identifiers, operating system, log data, cookies |
| Usage Data | Pages visited, features used, clickstream data, session duration |
| Communications | Emails, support tickets, chat messages, phone call records (with notice) |
3. How We Collect Information
We collect personal information through the following means:
- Directly from you: When you create an account, request a quote, submit a support ticket, contact us, or engage with our services.
- Automatically: Through cookies, web beacons, analytics tools, and similar technologies when you visit our websites or use our applications.
- From third parties: From business partners, vendors, publicly available sources, and identity providers (e.g., Microsoft Entra ID for single sign-on).
4. How We Use Your Information
We use personal information for the following purposes:
- Providing, maintaining, and improving our products and services
- Processing quotes, orders, and service requests
- Managing customer accounts and support relationships
- Communicating with you about services, updates, and security notifications
- Authenticating users and managing access to our platforms
- Complying with legal obligations and enforcing our agreements
- Protecting the security and integrity of our systems and data
- Analyzing usage patterns to improve user experience
- Conducting business operations including vendor management and partner programs
5. How We Share YOur Information
We do not sell your personal information. We may share personal information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., cloud hosting, CRM, helpdesk, analytics), subject to contractual data protection obligations.
- Technology Partners: With authorized technology vendor partners (e.g., Dell, Cisco, Palo Alto Networks) as necessary to fulfill orders, process deal registrations, or deliver services on your behalf.
- Authentication Providers: With identity providers such as Microsoft Entra ID for single sign-on authentication.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.
- With Your Consent: When you direct us to share information with a third party.
6. Data Security
We maintain a comprehensive Information Security Management System (ISMS) aligned with ISO 27001:2022 and NIST Cybersecurity Framework standards. Our security measures include:
- Encryption of data in transit (TLS 1.2+) and at rest
- Multi-factor authentication for all user accounts
- Role-based access controls and least-privilege principles
- Continuous security monitoring and incident response capabilities
- Regular security assessments and vulnerability management
- Employee security awareness training
- Vendor security review and third-party risk management
While we implement industry-standard safeguards, no method of transmission or storage is completely secure. We encourage you to protect your account credentials and report any suspected security issues promptly.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Portability: Request a portable copy of your personal information in a structured, machine-readable format.
- Opt-Out: Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
- Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.
To exercise any of these rights, please contact us using the information provided below. We will respond to verified requests within the timeframes required by applicable law.
9. Cookies and tracking technologies
Our websites and applications may use cookies and similar tracking technologies to enhance functionality, analyze usage, and personalize your experience. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our services.
10. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.
11. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete, and the right to opt out of the sale or sharing of personal information. We do not sell personal information. To submit a request, please contact us using the information below.
12. International Data Transfers
Edge Solutions primarily operates in the United States. If you access our services from outside the United States, your personal information may be transferred to and processed in the United States. We take appropriate measures to ensure that personal information receives adequate protection in accordance with applicable data protection laws.
13. Third-Party Links
Our websites and applications may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access through our platforms.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. We will post the updated policy on our website with a revised effective date. Material changes will be communicated through appropriate notice.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
Edge Solutions LLC
Alpharetta, Georgia
Email: [email protected]
Website: www.edge-solutions.com
© 2026 Edge Solutions LLC. All rights reserved.